Refund & Cancellation Policy
Short version: cancel yourself in one click, whenever you like. Ask for a refund within 30 days and you get it, no questions. If we billed you in error, you get it back in full no matter how long ago it happened.
Cancelling your membership
There is no minimum term, no contract and no cancellation fee. You can end your membership at any moment.
Self-service (the normal way)
- Sign in at sorayalive.com
- Go to Account → Membership
- Click Cancel membership and confirm
It takes effect immediately, you get an email confirming it, and you will not be charged again.
If you would rather we did it
Email [email protected] from your registered address,. We will cancel it for you and confirm in writing within 1 business day.
What we will never do
- Require a phone call to cancel something you bought online.
- Put a retention agent, a survey or an offer in front of the cancel button.
- Make cancelling take more steps than signing up took.
- Ask you to explain or justify why you are leaving.
- Keep billing you after you have cancelled. If that ever happens it is a fault, and section 3 covers it.
These are commitments, not aspirations. If you experience anything different, tell us at [email protected] and we will fix it and refund you.
Refunds — the 30-day window
Any charge can be refunded in full within 30 days of the date it was taken.
- You do not need a reason.
- You will not be asked to justify it.
- It applies to your first charge and to every renewal equally.
- It applies whether or not you used the Service during that period.
To request one, email [email protected] with the date and amount. We action refunds within 1 business day and they normally reach your statement in 5 to 10 business days, depending on your bank.
Refunds we give at any time, regardless of age
The 30-day window is a floor, not a ceiling. The following are refunded in full whenever they come to light:
- Charges you did not authorise — including a charge made using your card by someone else.
- Duplicate charges — the same membership billed twice in one period.
- Charges taken after a valid cancellation.
- Charges caused by an error on our side — wrong amount, wrong frequency, wrong account.
- Charges on an account belonging to someone under 18.
- Prolonged unavailability — if a fault on our side made the Service substantially unusable for a meaningful part of a billing period.
Part-period refunds
Outside the 30-day window, cancelling stops future charges but does not automatically refund the current period — you keep access until it ends. If you would rather have the unused portion back instead of keeping access, ask us. We grant pro-rata refunds routinely and will not make you argue for one.
Where we terminate a membership for a reason that is not your fault, we refund the unused portion automatically without you having to ask.
How a refund is paid
Refunds always go back to the original payment method. We cannot send them anywhere else, which is a fraud-prevention measure and not a preference. If the original card has been closed, your bank will normally still route the refund to its replacement account — if it does not, contact us and we will work out an alternative with you.
| We process within | 1 business day of your request |
|---|---|
| Appears on statement in | Typically 5-10 business days, set by your bank |
| Paid to | The original payment method |
| Fee deducted | None. Refunds are for the full amount charged. |
Please talk to us before you dispute a charge
If you do not recognise a charge, email [email protected]. We will identify it and, if it should not have been taken, refund it — usually the same day.
A card dispute typically takes several weeks to resolve and locks the money up in the meantime. Coming to us directly is simply faster for you. We are not trying to talk you out of your dispute rights — you keep them in full — we would just rather have fixed the problem before you needed them.
If you have already filed a dispute, please still tell us. We will cooperate with your issuer, and where the charge was ours to refund we will not contest it.
Your statutory rights
This policy sits on top of your legal rights, it does not replace them. Depending on where you live you may have additional rights — for example a statutory cooling-off period for distance contracts, or consumer-protection remedies under local law. Nothing here limits those rights, and where local law is more generous than this policy, local law applies.
Refund contact
- Refunds & billing
- [email protected]
- General support
- [email protected]
- Post
- Ad Management Services LLC30 N Gould St #23552, Sheridan, WY 82801, United States