Contact & Support
Lady Soraya is an AI. The support behind her is not — these channels reach actual people who can look at your account, fix a charge, or cancel your membership for you.
Support is by email, not telephone
We do not operate a support phone line, and we would rather say so plainly than list a number nobody answers. Everything is handled by email, by named people, with a reply inside 1 business day — and crucially, you never need to contact us to cancel or to get a refund. Cancelling is one click in your account, and refunds are requested by email and actioned the same day. There is no step in this service where a phone call is the only way through.
How to reach us
- General support
- [email protected]Account, technical and anything else
- Billing & refunds
- [email protected]Charges, refunds, unrecognised transactions
- Privacy & data
- [email protected]Access, deletion and other data requests
- Post
- Ad Management Services LLC30 N Gould St #23552, Sheridan, WY 82801, United States
- Response time
- Within 1 business dayBilling issues are prioritised and usually answered same day
The three most common reasons people write in
“I want to cancel”
You do not need us for this. Sign in, go to Account → Membership → Cancel, confirm, and it is done immediately — no phone call, no retention agent, no questions. But if you would rather we handled it, email [email protected] from your registered address and we will cancel it and confirm in writing.
“I do not recognise a charge”
Charges from us appear on your statement as SORAYALIVE.COM. Email [email protected] with the date and amount, and we will identify it straight away. If it should not have been taken, we refund it — usually the same day. Please try this before opening a dispute with your bank; it is considerably faster for you.
“I want a refund”
Any charge is refundable within 30 days, no questions asked. Email [email protected] with the date and amount. Billing errors, duplicates and charges taken after cancellation are refunded in full at any time, however old. See the Refund & Cancellation Policy.
Complaints
If we have got something wrong, tell us and we will fix it. Email [email protected] with “Complaint” in the subject line.
- We acknowledge every complaint within one business day.
- We aim to resolve it within five business days, and tell you if it will take longer.
- If you are not satisfied with the outcome, ask for it to be escalated and a different member of staff will review it.
You also retain any statutory right to complain to a consumer-protection or data-protection authority in your country.
Support is not a crisis service
Our support team handles accounts and billing. They are not trained counsellors and cannot help in an emergency. If you are in immediate danger or thinking of harming yourself, contact your local emergency number, call or text 988 in the United States, call 116 123 in the UK and Ireland, or find a local line at findahelpline.com.
Company details
- Legal entity
- Ad Management Services LLC
- Registered office
- 30 N Gould St #23552Sheridan, WY 82801, United States
- Merchant of record
- Ad Management Services LLCThe same entity that bills you
- Statement descriptor
- SORAYALIVE.COM
- Website
- sorayalive.com